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AOL makes it mandatory for all users to access their email accounts at least once in 12 months. If you do not access your account within the stipulated time frame or if you violate any of the terms and conditions of email usage, your email account will be deactivated. When your account is inactive, you will see an error message that reads “GAH! Error 11.” You can call the AOL customer support number and ask for technical assistance to resolve AOL Mail Error Code 11 so that you can continue using your account"